CUSTOMER SATISFACTION SURVEY 2009 Sandy Bay Stables' Quality Assurance Survey
| We wanted to hear from our customers, past and present, because we were interested in their suggestions (anonymous or otherwise) on how we could make their experience better. Here's the results of our 2009 survey! Thank you for your valued input! Click Here to take survey |
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| A couple of our Sandy Bay Stables' farm hands pictured above. AJ & Lilly and Danny & Effort after smoking the Appaloosa Competition at the Regional Show in Skowhegan, ME August 2006 |
Excellent Good Average Needs Improvement
Farm Environment & Horse care
Friendliness 99 % 1% 0 0
Supportive Staff 90% 10% 0 0
Cleanliness of Facility 90% 10% 0 0
Cleanliness of Paddocks 91.7% 8.3% 0 0
Cleanliness of Stalls 80% 20% 0 0
Appears organized 75% 25% 0 0
Levels of Communication 91.7% 8.3% 0 0
Quality of Horse Care 100% 0 0 0
Quality Feed 100% 0 0 0
Feed Schedule 91.7% 8.3% 0 0
Medical Care 100% 0 0 0
Riding School
Quality of school horses? 75% 25% 0 0
Quality of Arena for lessons? 70% 20% 10% 0
Instructors? 90% 10% 0 0
Instructor punctuality? 100% 0 0 0
Instructor invested in you? 85% 15% 0 0
Easily schedule make ups? 75% 25% 0 0
Rate value over all, instructors,
horses, facility for the price? 90% 10% 0 0
Yes No Not sure Need help with that N/A
Satisfied with lessons? 95% 0 0 0 5%
Instructor help you set goals? 75% 0 10% 10% 5%
Are you working towards goals? 75% 0 10 % 10% 5%
Have the owners been helpful? 90% 0 0 0 10%
Recommendation? Yes! No Not Sure
Would you recommend Sandy Bay Stables to others? 100% 0 0
Have you recommended Sandy Bay Stables to others? 75% 25% 0
Best Means of communication - Best way to contact you?
Email 1st choice
In person 2nd
Cell phone 3rd
Home phone 4th
Check websites on your own 5th
Postings in Tack Room 6th
Snail Mail 7th choice
How important is it to have an indoor riding arena in Rockport?
85% voted Extremely important
10% voted Somewhat
5% voted they wouldn't mind commuting
YOUR COMMENTS:
"I think the riding school is a good way to learn the basics of riding and give riders confidence".
"I like the way you never stop making improvements and investing your hard work and dollars right back into
the farm!"
"The jumping and equitation program is the best that I have ever experienced."
"The horses all have great personalities, are very friendly, and so are all the people."
"I want to return to Sandy Bay through either leasing or owning options - but time and financial constraints
have not allowed me to do this as of yet. I hope to return soon - with my own horse. And I would definitely
take advantage of a Sandy Bay "expert" coming with me to pick a horse."
"I like SBS because it feels like home, and is very peaceful, and relaxed, beautiful atmosphere."
"I like Dana more than any instructor I have ever had."
"Thank you for allowing us the opportunity to offer suggestions. Here's mine, you're great in every way! This
survey, alone, is a testament to your excellent management and caring about your customers. All along we
thought you were all about just the horses only, LOL."
"I have been very pleased with SBS since starting last fall. Dana is AWESOME!"
"I enjoy having the opportunity to lease a school horse so that you can practice between lessons. It also
helps those who want a horse of their own to have some quality "horse time" outside of lessons. I also really
like the Google Lesson Calendar on line."
"I like that the Burnham's own it and are so receptive to their clients, that it is in Rockport, and that it has an
indoor riding arena for year round riding."
"The best thing about Sandy Bay Stables are the people/horses/dogs. They are all so kind! The second
best thing is the location. The last best thing is the indoor arena."
"It's dependable, Krissie is accessible."
"Instructors are friendly and talented. The participants are nice. The owner is very helpful."
"What I like best is the layout of the stalls and paddocks, the indoor, the owners, and the riding instructors."
"I love all the new jumps! Like the grass pasture turnout! Instructors are terrific."
"I like the relaxed approach to dealing with someone returning to riding after a 30+ year absence... And how
supportive you all were to reacquaint me with horses and riding. I felt so welcome and supported! What a
POSITIVE EXPERIENCE!"
"I like the social events at the stable (e.g. Halloween party, horse shows) and the opportunity for participating
in clinics (e.g. Centered riding clinic)."
"I liked the Halloween and Christmas party, in-house and travel horse shows, the yoga clinic, the people, the
indoor arena, the owners!"
"I'm interested in all horse related things and there isn't much that you can do to make my experience better
here!"
What would you change about Sandy Bay Stables?
"Have even more fun activities with riders like your Halloween party and Yoga".
"Don't even think it! Please don't ever change!"
"I think the cash basis for lessons is a pain".
"I've been many places and am happy to have found you, everything is great. No changes needed."
"Not enough parking, sometimes trucks take up 2 spaces, etc".
"Nothing at all".
"I appreciate having an indoor arena for riding (especially in the winter), but the dust can bother me."
"No snow. No mud."
"There isn't much I would want to change!!!!!!!!!!!!!!!"
"More heated areas for spectators."
"I can't think of anything I'd want to change."
Farm Environment & Horse care
Friendliness 99 % 1% 0 0
Supportive Staff 90% 10% 0 0
Cleanliness of Facility 90% 10% 0 0
Cleanliness of Paddocks 91.7% 8.3% 0 0
Cleanliness of Stalls 80% 20% 0 0
Appears organized 75% 25% 0 0
Levels of Communication 91.7% 8.3% 0 0
Quality of Horse Care 100% 0 0 0
Quality Feed 100% 0 0 0
Feed Schedule 91.7% 8.3% 0 0
Medical Care 100% 0 0 0
Riding School
Quality of school horses? 75% 25% 0 0
Quality of Arena for lessons? 70% 20% 10% 0
Instructors? 90% 10% 0 0
Instructor punctuality? 100% 0 0 0
Instructor invested in you? 85% 15% 0 0
Easily schedule make ups? 75% 25% 0 0
Rate value over all, instructors,
horses, facility for the price? 90% 10% 0 0
Yes No Not sure Need help with that N/A
Satisfied with lessons? 95% 0 0 0 5%
Instructor help you set goals? 75% 0 10% 10% 5%
Are you working towards goals? 75% 0 10 % 10% 5%
Have the owners been helpful? 90% 0 0 0 10%
Recommendation? Yes! No Not Sure
Would you recommend Sandy Bay Stables to others? 100% 0 0
Have you recommended Sandy Bay Stables to others? 75% 25% 0
Best Means of communication - Best way to contact you?
Email 1st choice
In person 2nd
Cell phone 3rd
Home phone 4th
Check websites on your own 5th
Postings in Tack Room 6th
Snail Mail 7th choice
How important is it to have an indoor riding arena in Rockport?
85% voted Extremely important
10% voted Somewhat
5% voted they wouldn't mind commuting
YOUR COMMENTS:
"I think the riding school is a good way to learn the basics of riding and give riders confidence".
"I like the way you never stop making improvements and investing your hard work and dollars right back into
the farm!"
"The jumping and equitation program is the best that I have ever experienced."
"The horses all have great personalities, are very friendly, and so are all the people."
"I want to return to Sandy Bay through either leasing or owning options - but time and financial constraints
have not allowed me to do this as of yet. I hope to return soon - with my own horse. And I would definitely
take advantage of a Sandy Bay "expert" coming with me to pick a horse."
"I like SBS because it feels like home, and is very peaceful, and relaxed, beautiful atmosphere."
"I like Dana more than any instructor I have ever had."
"Thank you for allowing us the opportunity to offer suggestions. Here's mine, you're great in every way! This
survey, alone, is a testament to your excellent management and caring about your customers. All along we
thought you were all about just the horses only, LOL."
"I have been very pleased with SBS since starting last fall. Dana is AWESOME!"
"I enjoy having the opportunity to lease a school horse so that you can practice between lessons. It also
helps those who want a horse of their own to have some quality "horse time" outside of lessons. I also really
like the Google Lesson Calendar on line."
"I like that the Burnham's own it and are so receptive to their clients, that it is in Rockport, and that it has an
indoor riding arena for year round riding."
"The best thing about Sandy Bay Stables are the people/horses/dogs. They are all so kind! The second
best thing is the location. The last best thing is the indoor arena."
"It's dependable, Krissie is accessible."
"Instructors are friendly and talented. The participants are nice. The owner is very helpful."
"What I like best is the layout of the stalls and paddocks, the indoor, the owners, and the riding instructors."
"I love all the new jumps! Like the grass pasture turnout! Instructors are terrific."
"I like the relaxed approach to dealing with someone returning to riding after a 30+ year absence... And how
supportive you all were to reacquaint me with horses and riding. I felt so welcome and supported! What a
POSITIVE EXPERIENCE!"
"I like the social events at the stable (e.g. Halloween party, horse shows) and the opportunity for participating
in clinics (e.g. Centered riding clinic)."
"I liked the Halloween and Christmas party, in-house and travel horse shows, the yoga clinic, the people, the
indoor arena, the owners!"
"I'm interested in all horse related things and there isn't much that you can do to make my experience better
here!"
What would you change about Sandy Bay Stables?
"Have even more fun activities with riders like your Halloween party and Yoga".
"Don't even think it! Please don't ever change!"
"I think the cash basis for lessons is a pain".
"I've been many places and am happy to have found you, everything is great. No changes needed."
"Not enough parking, sometimes trucks take up 2 spaces, etc".
"Nothing at all".
"I appreciate having an indoor arena for riding (especially in the winter), but the dust can bother me."
"No snow. No mud."
"There isn't much I would want to change!!!!!!!!!!!!!!!"
"More heated areas for spectators."
"I can't think of anything I'd want to change."
| Survey 2009 |
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